Frequently Asked Questions
Q: How do I register on the Allegis website?
A. Follow the steps below or click here for a visual guide:
1. Select LOGIN at the top right
2. Select REGISTER on the red bar at the top right of the homepage
3. Fill in the required fields listed under NEW CUSTOMER on the right side of the page
4. Select CREATE ACCOUNT
Q: What are the benefits of creating an online account?
A. Creating an online account is fast and easy! Upon registering, you can download CAD files, request quotes, and view your account information, including purchase history, invoices, and order tracking. Existing Allegis customers still need to register as a new customer to set up an online account, which we can connect to your existing customer account once notified.
Q: I'm locked out of my online account - how do I get back in?
A. Please call us at (866) 378-7550 and ask for the Marketing Department.
Q: How do I place an order?
A. To order, simply call our customer service line at (866) 378-7550 or email a purchase order to accessbetterthinking@allegiscorp.com. We have a $50 order minimum. New customers must place their first order using a credit card. If you are tax exempt, we will need a copy of your tax exemption form, which may be emailed along with your purchase order or separately to taxcert@allegiscorp.com.
Q: What are your Website Terms and Conditions?
A. You can view them at Website Terms of Use here.
Q: What shipping method do you use?
A. Our standard shipping method is UPS ground. Expedited shipping is available upon request, and we can also apply your UPS collect account if you have one. We cannot ship to P.O. Boxes. Orders over 150 pounds require a freight/ LTL truck shipment.
Q: What is your return policy?
A. Products are considered accepted unless notified by the Buyer within thirty (30) days of the shipment date. To initiate a return, please get in touch with us by phone at (866) 378-7550 or email us at accessbetterthinking@allegiscorp.com. No return of products will be accepted without a Return Goods Authorization (RGA) number issued by Seller. A complete description stating the reason for the return must be included with the returned products. The returned items must be in the original packaging, in original condition, and shipped by prepaid freight to Seller’s warehouse. All returns may be subject to a restocking charge. Custom and Non-Stock products are non-cancellable and non-returnable.
Q: How do I apply for credit terms with Allegis?
A. Please complete our Credit Application form, found here. Please fill out all fields and email to accessbetterthinking@allegiscorp.com. We will contact you upon review.
Q: My company is tax exempt - Can this be applied to orders?
A. Yes. Please email a copy of your tax exemption form to taxcert@allegiscorp.com or call us at (866) 378-7550 for us to apply this information to your account.
Q: How can I pay for an order from outside of the US?
A. Orders over $1000.00 in value will require a wire transfer prior to shipment. You may place your order with a credit card and we will contact you with our wire transfer instructions.
Q: International Customers – Can I place an order online?
A. Yes, Allegis does ship internationally. If you are in Canada, please call us at (519) 650-1711, and if you are in Mexico, please call us at +52 (33)3 110-6800, and we will be glad to assist you. If you are in any other country or have any other questions, please email us at accessbetterthinking@allegiscorp.com.